Manager, HR Shared Services

Position Summary

As the Manager, HR Shared Services you will lead the day-to-day operations of the HR Shared Services team, driving process excellence and operational efficiency across core HR functions.

You will combine strategic thinking with hands-on execution to optimize HR service delivery, strengthen data analytics, and integrate technology to transform how HR supports the organization.

Key focus areas include HR operations and process management, compensation administration, compliance and risk management, HR data analytics and reporting, and HR technology and innovation.

Key Responsibilities
• Oversee daily HRSS operations ensuring timely, accurate service delivery
• Drive process improvements and implement enhanced workflows
• Develop and maintain HR policies, procedures, and documentation for consistency and compliance
• Manage compensation programs including salary administration, market benchmarking, and annual review cycles
• Conduct compensation analysis to ensure competitive, equitable pay practices
• Monitor regulatory changes and lead HR audit activities
• Develop HR dashboards and analytics for data-driven decision making
• Prepare operational metrics reports for leadership
• Evaluate and implement HR technology solutions; lead AI integration into HR processes
• Stay current on HR technology trends and recommend innovations
• Coach, develop, and manage team performance while fostering collaborative, continuous improvement culture

Requirements

Education: Bachelor's degree in Human Resources, Business Administration, or related field

Experience:
• 5+ years progressive HR experience with 2+ years in supervisory/lead role
• HR shared services or center of excellence model experience
• Strong knowledge of HR processes, employment law, and compliance
• Working knowledge of AI applications and emerging HR technology
• Advanced Excel and data analysis proficiency
• UKG Pro or similar HRIS platform experience
 

Core Competencies
Process optimization • Technology proficiency • Analytical problem-solving • Attention to detail • Collaboration and team orientation • Project management • Strong communication across all organizational levels

Location: Duluth, GA or Tallassee, AL

 

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Human Resources