Project Manager

Altai Systems delivers association-specific CRM software built on top of Microsoft Dynamics 365 CRM using the Power Apps suite of tools. We have an exciting opportunity available for a talented Project Manager to join our Professional Services Team. 

Our Project Managers are more than just project coordinators – they are skilled strategists, detailed analysts, and dynamic leaders that are relentless about customer satisfaction.

They take the time to get to know our clients’ businesses intimately and exude a passion for streamlining processes and maximizing efficiencies.  

The client-facing Project Manager position is the ideal role for an experienced, detail-oriented, collaborative business leader that craves project success. 

Job Responsibilities: 


* Client Research 



* Work with the Sales team to gather detailed knowledge about a new client, their requirements, and how our proposed solution will best meet their needs. 



* Conduct independent research to become intimately familiar with the client’s business, beyond what was provided during the sales process. 



* Coordinate internal transition meetings between the Sales team and the Project team to ensure all resources are well prepared to begin the engagement. 



* Project Kickoff and Discovery 



* Lead a project kickoff meeting to ensure all teams are well aligned and prepared for next steps. 



* Coordinate a thorough discovery and requirements analysis process to help our team understand the client’s business needs, goals, and objectives. 



* Documentation and Implementation 



* Review the requirements and documentation created by Altai’s Business Analyst. 



* Review business process specs, user stories, use cases, and test criteria for agreed upon requirements (base and custom). 



* Present project documentation to client team for sign-off. 



* Collaborate with Business Analysts, Consultants, and Developers to convey any custom requirements to internal project teams. 



* Work with clients to develop new best practice business processes that fit Altai’s software, out-of-the-box. 



* Project Planning and Management 



* Identify the appropriate internal project resources based on skillset, availability, and general fit to allocate to each project. 



* Assign and manage resources through our internal tracking system in accordance with project needs and individual utilization goals. 



* Create and maintain detailed project plans, status reports, and budget reports for clients on a regular basis. 



* Collaborate with various team members across Professional Services and R&D to formulate any additional estimates required. 



* Ensure all client communications are clear, timely, and informative. 



* Ensure excellent customer service throughout all aspects of the project. 



* Maintain persona...