Manager, Professional Services

Overview

Harris Computer Systems – Solaris Business Unit is seeking a Manager of Professional Services (PS) to lead the delivery of implementation projects and the evolution of our services practice with an AI-first mindset.

You will ensure projects have timely, profitable outcomes and exceptional customer experiences while building the capabilities, playbooks, and guardrails that make AI a durable force multiplier for our teams and our local government customers.

What We Offer


* Opportunities to advance your career


* Comprehensive Medical, Dental, and Vision


* Three weeks of vacation and five personal days


* Employee stock ownership and 401(k)/RRSP matching programs


* Lifestyle rewards and community involvement


* Collaborative work environment with flexible work options

What You’ll Do

Customer-Focused Delivery


* Own customer success from kickoff through go-live and handoff to Support, maintaining clear, proactive communication on scope, expectations, progress, and timelines.


* Establish mutually defined completion criteria and close implementations with documented outcomes and value realized.


* Maintain strong issue management and contractual compliance while safeguarding customer satisfaction.

Team-Focused Leadership


* Manage day-to-day operations of PS resources, modeling professionalism, accountability, and customer service.


* Hire, onboard, coach, and conduct performance reviews; set clear, measurable objectives and hold the team accountable to results.


* Develop skills pathways that combine domain expertise with AI literacy (prompting, tool selection, responsible use) to elevate delivery quality and velocity.

Operations & Excellence


* Track and analyze PS KPIs (delivery predictability, margin, CSAT/NPS, backlog burn-down) and report insights to the leadership team.


* Refine implementation methodologies and playbooks; identify risks early and execute mitigation plans to protect timeline, forecast performance, and profitability.


* Drive structured post–go-live stabilization and lessons learned to fuel continuous improvement.

AI-Forward Responsibilities


* Build and run the PS AI Enablement Program—playbooks, prompt libraries, and use-case catalog that improve scoping, configuration, data conversion, training, and change management.


* Champion adoption of enterprise-grade AI tools to improve planning, documentation, analysis, and stakeholder communication.


* Establish Responsible AI guardrails and partner with Security/Compliance to ensure customer trust.


* Collaborate with Product/R&D to surface implementation insights and identify where AI can augment workflows related to our solutions used by local governments.


* Define AI KPIs (adoption, efficiency gains, quality signals) and run pilots → scale what works; sunset what doesn’t.

Qualifications

Required


* 5+ years in a Professional Services organization with 2+ years...