Gestor de Cobranzas

Title: Specialist (Finance) OTC - Gestor de Cobranzas
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. 
Key Responsibilities: 


* Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. 


* Request and/or confirm payment supports to clients as appropriate. 


* Follow up on the correct application of payments received by clients.


* Keep customer contact information updated in the collection application.


* Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.


* Perform account reconciliations with clients as required.


* Timely management of balances in favor with clients or with internal areas. 


* Strict compliance with the collection policy according to the escalations and established times. 


* Management and compliance with KPI's and assigned budget.


* Develop a sustainable relationship with internal and external stakeholders. 


* Annual update of the process support documentation. 


* Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. 


* Maintain communication with internal/external/third parties to meet customer expectations. 


* Provide proactive problem resolution and corrective actions to ensure service excellence.

 Skills / Requirements:


* Students/Professionals in fields such as public accounting, finance, business administration, or financial management.


* Minimum of 1 years of experience managing accounts payable processes. 


* Good level of MS Excel and other MS Office tools. 


* Customer service and communication skills.


* English level B2. 


* Teamwork and autonomy. 

Relevant information 


* Type of Contract: Indefinite - Directly with DHL Colombia.