Service Manager, Learning and Development

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About TGaS Advisors

Founded in 2003 under the simple mantra of “How do other pharmaceutical companies do ‘it’?”™, TGaS® Advisors is a fast-growing management advisory firm that focuses on providing comprehensive commercial benchmarking and advisory solutions to pharmaceutical commercial operations areas of Sales, Marketing, and Managed Markets.

TGaS utilizes its proprietary Pharmastance® benchmarking methodology to provide strategic and tactical advice to pharmaceutical professionals concerning important business decisions and operations.

TGaS also has a number of additional fact-based advice solutions which Clients utilize in making decisions.

TGaS has been able to rapidly carve out a unique position in the market for its advisory services while creating a breadth and depth to the solutions it markets to the Pharmaceutical Industry.

TGaS is currently run by a seasoned Leadership Team, each with 20 + years of Pharmaceutical Industry experience.

The Service Manager supports the LD Solution Research team, driving the discovery, development, and delivery of learning and development solutions for pharmaceutical clients.

This role combines client-facing engagement, solution research, advisory, and benchmarking to address clients’ strategic education and development needs.

The Service Manager role includes both managerial and hands-on responsibilities:

Practice Product Development (20%)


* Work with L&D and research teams to support and execute client-focused research programs aimed at delivering innovative L&D solutions.


* Identify unmet L&D needs in the pharmaceutical sector and drive the development or improvement of relevant solutions.


* Participate in planning, supporting L&D solution design, and standardizing content for client-facing deliverables.


* Contribute to proposal presentations, solution documentation, and maintaining a knowledge base of best practices

Client Benchmarking Engagements and Related Projects (30%)


* Capture and process client requirements, collect data, and deliver client-specific research and benchmarking reports.


* Ensure timely completion and delivery of all client-facing L&D deliverables, implementing project management best practices.


* Monitor project timelines, milestones, and client commitments to ensure satisfaction and value delivery.

Advisory Services (30%)


* Provide ongoing client engagement and support for advisory services, including post-project follow-up, tailored insights, and on-demand consultative services.


* Produce and present research findings, benchmarking insights, and recommendations for client summits, workshops, or webinars.


* Serve as the primary contact between clients and operational teams to maximize solution value and ensure that research findings are practical and actionable.


* Support the design and quality control of client-executive deliverab...