Operations Specialist

Join our dynamic team at DHL Global Forwarding! We are seeking an Operations Specialist to support cross-functional activities at our Matraville, Sydney Station. 
 

Key Responsibilities 


* To manage the customers’ inbox, responding to client inquiries professionally and promptly. 


* To monitor global shipments and in-transit movements daily, providing accurate updates to stakeholders.


* To provide scheduled weekly in-transit reports to the customer.


* To administer our prevailing purchase order management system, including user requests and purchase order updates.


* To collaborate with internal teams and transport providers to meet service delivery targets.


* To maintain capacity to support after-hours service desk activities and provide backup to the Control Tower when required. 

 
Key Accountabilities:
 


* To ensure compliance with contractual Service Level Agreements (SLAs) and Strategic Performance Measures (SPMs).


* To deliver accurate and timely operational support to maintain customer satisfaction.


* To maintain data integrity within all relevant systems.


* To achieve efficient resolution of operational issues to minimize service disruptions. 

 
 
To be successful you will need:  
To be Australian citizen and able to maintain a baseline security clearance, which will be supported by DHL 
All employees are expected to demonstrate our core behavioural dimensions to be successful. 


* To Drive success through focusing on and utilising your strengths in a relentless pursuit of results. 


* To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose. 


* To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty. 


* To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth. 

 
What to expect from us: 
What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 


* Hybrid working options available after successful onboarding. 


* Consistently voted as a great place to work. 


* Focus on wellbeing with annual fitness subsidy. 

 
If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!