Front Desk Agent - Fulltime

About Us

Elevate your career in the heart of downtown Jacksonville Florida.

The Marriott Jacksonville Downtown is situated in the heart of the River City district.

We love to play as hard as we work, so taking in a live show, football game, or concert, before or after work, is just one of the perks we enjoy at our location.

Public transportation is convenient with several different options via skyline, bus, or electric scooter.

It is such an exciting time to join our team as we embark on a new journey to renovate our entire building, so we can be proud of our brand-new rooms and public spaces.

We pride ourselves on taking care of our team, so our team can take care of the guests.

Come join the JAXMD team and stay for the fun!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

We now have free parking for all associates and newly renovated rooms!!

Be the face of the Marriott Jacksonville Downtown, from arrival to departure and everything in between.

In this position, you will build a genuine professional relationship with the guest to provide premier service, so the guest will choose to return again and again.

Training & Experience
LightSpeed experience preferred and excellent customer service skills a must.

Scheduled Shift
Times Vary

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telephone using positive and clear communication.

Input messages into the computer.

Retrieve messages and communicate the content to the gues...