Technical Sales Specialist

Primary Duties & Responsibilities



* Provides technical product support within the Coherent Optical Solutions division


* Provides technical details and customer specification to application engineering or product managers.


* Support internally the creation of product specs per customer requirements for quotation and manufacturing, pre-sales and post-sales support of specialty product designs.


* Coordinate long-term quality improvement projects between customers and Coherent.


* To provide a high level of support and leadership to assigned key accounts, it is critical that the incumbent deal directly with end customers, account management, and other support functions in a professional and timely manner as well as maintains a high level of customer intimacy unique to the role of TSS.


* Serves as the primary interface between Sales and Product Management for assigned product lines.


* Give guidance to KAMs/AMs regarding customers with challenging technical requirements.


* Lead for internal product training focused on Business unit and product lines

Education & Experience



* A BA/BS degree in Science or Engineering; Background in Physics, Optics, Lasers, Electro-Optics, or Photonics.


* 2-5yrs experience in Technical Sales or Technical support

Skills


* Ability to understand the customer's application, need, or opportunity and support the design of a solution that appropriately addresses the business need.


* Provide product application support to global sales team and external customers.


* Ability to systematically gather, assess and apply technical, operational and sales information for business decisions.


* Be able to understand complex business processes and data, make decisions independently and implement solutions.


* Proven ability to effectively transfer technically complex information to an audience with more limited technical expertise.


* Ability to build and sustain strong business relationships with internal and external customers.


* Coordinate with engineering and manufacturing teams in product development activities.


* Supports Product Management team in developing sales and marketing strategies for profitability.


* Help to establish pricing strategies and guidelines for new product development.


* Demonstrated problem solving skills.


* Ability to adapt to change and new technologies.


* Ability to achieve results independently or by working with others.


* Ability to recommend and implement improvements.


* Excellent interpersonal and communication skills.


* Ability to handle multiple priorities.


* Ability to excel in a cross-organizational, cross cultural, global team environment.


* Handle special assignments promptly and professionally.


* Set a high standard of ethics, professionalism, leadership and competency.


* Ability to travel as necessary to meet business objectives

Safety Requirements

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