Retail Float Team Manager

 

Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

 

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

 

Salem Five believes deeply in supporting the communities in which we reside.

Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA.

We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.

Come see what we’re all about. 

 

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

Leadership and Employee Development


* Ensure a customer-centric environment in which building strong relationships is a fundamental priority.


* Inspire and motivate team members, offer recognition and reward, and lead by example.


* Through tested techniques, engage in meaningful coaching sessions, both formal and informal.


* Identify talent, develop team members through training, regular coaching, and regular employee performance assessments.


* Empower team members, foster their professional growth, and encourage a strong sense of teamwork.


* Lead all aspects of recruiting, interviewing, hiring, scheduling, managing, evaluating, rewarding, and disciplining employees.


* Consistently apply Human Resource policy for routine aspects of management, and as performance issues arise.

Business Development and Sales Management


* Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.


* In collaboration with internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.


* Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing sales results, encouraging and managing participation in divisional campaigns, and celebrating successes.


* Ensure the effective use of a defined sales process to include customer needs assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.

Customer Experience


* Has primary responsibility for oversight of the team’s consistent delivery of an exceptional customer experience.

Personally, delivers that experience and leads team members do to do the same by:


* Making a personal connection with ...