Retail Operations Specialist I

This position is located in the Salem, MA offices.

Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside.

Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA.

We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.

Come see what we’re all about. 

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following:


* Serve as a key contact for retail branch operational inquiries and policy clarification.


* Assist with retail policy and procedure instruction and enforcement.


* Conduct annual branch audits per the Retail Operations Manual.


* Review and maintain branch audit summaries.


* Conduct branch partnership visits.


* Coordinate weekly cash orders and inventory tracking.


* Maintain Safe Deposit Box audit and payment status tracking.


* Process and track vendor invoices as needed.


* Create and distribute weekly internal memos and operational updates.


* Develop support documentation, standard operating procedures, operational user guides, and other tools as needed.


* Update and maintain all existing divisional user manuals.


* Participate in department-wide and cross-functional projects as assigned.


* Maintain regular attendance and complete other duties as assigned.


* Provide routine operational support and perform various administrative tasks.


* Monitor and report branch compliance issues.


* Participate in branch operations training sessions led by Level II and/or management.


* Assist with system navigation and documentation updates.


* Conduct full audits and follow-up independently.


* Maintain operational checklists and standard operating procedures.


* Manage specialized programs (e.g., Safe Deposit Box compliance, equipment inventory).


* Escalate complex issues to Level II or Manager as needed.

EDUCATION and/or EXPERIENCE:


* High school diploma or GED; 2-4 years related experience and/or training; or equivalent combination of education and experience.


* 2-4 years of experience in retail banking or branch operations.


* Foundational understanding of banking procedures and compliance.


* Strong attention to detail and organizational skills.


* Proficiency in Microsoft Office; basic knowledge of core banking s...