Director of SRE, Chief Technology Office - Global Technology Asset Management (CTO-GTAM)

You have discovered the perfect setting to expand your skills and make a meaningful impact.

Partner with an organization committed to defining the future of site reliability in the financial sector.

As a Director of Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office Global Technology Asset Management (CTO-GTAM) team, you are constantly establishing new collaborative partnerships that allow your team to work across functions.

Proactively engage team members, initiate career conversations, and delegate assignments and opportunities equitably.

Job responsibilities


* Collaborates with engineering, support, and operations teams to maintain and improve the reliability of mission-critical applications.


* Participates in incident management, troubleshooting, and continuous improvement initiatives.


* Implements automation and monitoring solutions to enhance system reliability.


* Joins an on-call rotation and respond effectively to production incidents.


* Shares knowledge and follow best practices to foster a culture of learning and innovation.


* Communicates clearly with stakeholders and proactively solve problems.


* Focuses on customer needs and deliver high-quality support.


* Documents solutions and incident responses for future reference.


* Analyzes system performance and recommend improvements.


* Contributes to post-incident reviews and drive process enhancements.


* Supports the integration of new tools and technologies to improve operational efficiency.

Required qualifications, capabilities, and skills


* Formal training or certification on SRE and Application Support concepts and expert applied experience


* Demonstrable experience in SRE, DevOps, or application support roles, including knowledge of SLIs, SLOs, incident response, and troubleshooting.


* Experience utilizing monitoring and observability tools such as Grafana, Prometheus, Splunk, and Open Telemetry.


* Hands-on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).


* Experience with cloud platforms such as AWS, GCP, or Azure, and automate infrastructure and deployments.


* Able to break down complex issues, document solutions, and communicate effectively with team members and customers.


* Implemented automation and monitoring solutions to support operational goals.


* Experience collaborating with cross-functional teams to resolve incidents and improve reliability.


* Contributed to continuous improvement of support processes and system performance.

Preferred qualifications, capabilities, and skills


* Deep experience in building enterprise software and proficiency in multiple languages preferably Java, Python, Shell scripting


* Demonstrates experience in banking, fintech, or regulated environments.


* Participa...