Content Design, Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Join us to lead innovative content initiatives that shape customer experiences and drive business success.

As a Content Design Vice President for Offers, Shopping, and Experiences, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and architecture to guide the narrative structure of products and services, creating engaging, user-friendly content that communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience, contributing to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities


* Develop and implement content design strategies for multiple product components or a series of small products, ensuring alignment with business requirements and user experience goals.


* Facilitate end-to-end discovery workshops with designers to understand the underlying narrative and optimal content architecture for intuitive, highly usable products.


* Use content models and taxonomies to design, structure, and organize digital content, guiding customers through experiences and simplifying complex technical concepts.


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.


* Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.

Required Qualifications, Capabilities, and Skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.


* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation.


* Expertise in written and verbal storytelling, crafting clear, engaging content that clarifies complex concepts for diverse audiences.


* Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.


* Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills


* Significant experience with two-sided ad platforms from both customer and merchant perspectives and/or ecommerce.


* Significant experience managing content delivery and execution for a large corporate product, including fluency in Jira.


* Experience managing and mentoring multiple reports.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financia...