Help Desk Technician Tier I (Hybrid opportunity)

Help Desk Technician I

$ 19.37 - $ 21.42

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficient, and knowledge.

We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a Help Desk Technician, you will be responsible for providing friendly and professional technical support to customers through calls, emails, and chats.

You'll troubleshoot issues, learn to use industry-standard tools, and collaborate with a team to solve problems.

Along the way, you’ll gain hands-on experience, recommend process improvements, and contribute to exciting projects—all while helping customers and building your IT expertise!

What You'll Bring


* Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers


* Education: High school diploma or GED required


* Experience: At least one year of customer service experience and/or a troubleshooting environment.

Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc.


* Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc.


* Technical proficiency: Comfortable working with Microsoft Windows and Mac OS


* System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems


* Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease.

You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not.


* Professional Vibes: You're proactive and love learning about the latest tech trends.

You've got a knack for solving problems and keeping things running smoothly.

Positive, upbeat, and ready to help -it's just who you are!

Bonus points if you have:


* AAS degree in computer, IT, networking or related


* Experience in a technical phone support role


* Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, ...