Operations Supervisor

Title:  Operations Supervisor    

Location: Nationwide -Onsite at government facilities

Clearance: High Risk Background Investigation 

Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary: $55,000-85,000/Annual  



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* Contingent upon Award

About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life.

The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way.

KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested.

The KACE Way is our commitment to our employees, to our customers, and to our communities.

Join KACE and make a difference!

Job Summary: 

The Operations Supervisor oversees day-to-day program activities to ensure efficient workflow, compliance with contract requirements, and consistent delivery of high-quality services.

This role provides direct supervision to frontline staff, supports workload planning, monitors key performance indicators, and ensures that operational standards and timelines are met. 

Essential Functions and Responsibilities:


* Supervise and support assigned staff, including task assignment, performance monitoring, and workload balancing 


* Maintain operational schedules and ensure timely completion of tasks and deliverables 


* Review work outputs for accuracy, quality, and compliance with procedures and contract specifications 


* Support onboarding, coaching, and training of team members 


* Track KPIs, production data, and workflow volumes to identify trends and staffing needs 


* Coordinate with program leadership to resolve challenges and improve processes 


* Escalate complex issues, delays, or risk areas with recommended solutions 


* Ensure staff adhere to federal, contractual, and organizational confidentiality and security standards 


* Executes the quality control program, and monitors work to ensure all requirements are met and the quality and quantity of work is as expected. 


* Formulates administrative and technical procedures (to include quality control spot checks) to troubleshoot workflow issues and to improve quality and timeliness. 


* Performs additional duties as assigned. 

Minimum Qualifications & Skills:


* Associate or Bachelor’s degree preferred 


* Two (2) years of experience in operations, supervision, or team leadership required; federal contract environment preferred   


* Strong leadership and communication skills, oral and written 


* Proven ability to coach ...