TEX Expert -Digital MoMA

Position Summary

We are seeking a passionate and technically skilled professional to join our Technical Analysis Centre (TEX) team, focused on Low Voltage (LV) Switchgear and Controlgear products.

The ideal candidate will have a strong background in products such as Contactor, OverLoad relay, MPCB, Tesys U with a deep understanding of customer applications and technical diagnostics.

Key Responsibilities


* Perform root cause analysis on customer-returned products, primarily LV switchgear and controlgear.


* Coordinate product returns to the TEX Centre in collaboration with field service teams across geographies.


* Analyze customer issues using technical drawings, control circuit diagrams, and application logic.


* Prepare and present detailed technical reports to global teams.


* Identify customer pain points and provide actionable solutions through technical analysis.


* Collaborate with Marketing, Continuous Engineering, and other cross-functional teams to enhance product performance and customer satisfaction.


* Support demanding application segments such as Oil & Gas, Hospitals, Navy, and Cloud infrastructure.


* Represent Schneider Electric's values by transforming challenging situations into opportunities and building long-term customer trust.

Product Scope

Low Voltage Switchgear & Controlgear products

Qualifications

Internal Requirements


* Technical education in Electrical or Electronics Engineering.


* Hands-on experience in dismantling and assembling LV products.


* Have proficiency in communication protocols like Modbus, TCP-IP, Profibus etc.


* Strong customer orientation and problem-solving mindset.


* Effective team player with collaborative behavior in a multicultural environment.


* Digitally savvy and fluent in English (written and verbal).


* Excellent communication and presentation skills.

External Requirements

Minimum 5 years of overall experience, with at least 4 years in a relevant technical role.

Prior experience as a Field Service Engineer is highly desirable.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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