Director of Operations-Primary care

Nemours is seeking a Director of Operations, Primary Care (Full-Time), to join our Nemours team in Orlando, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida.

With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for providing leadership, organization, planning, direction, and coordinated administration to the operational aspects associated with the Primary Care.

This position exists to support the Administrator of Primary Care.

The Director of Operations provides operational leadership assuring that the Department maintains a patient/customer focus and achieves fiscal viability by meeting and exceeding budget and operational targets.

The Director partners with the Administrator, Regional Chiefs, and Clinical Operations Directors in Primary Care on developing strategic, operating, and financial plans to accomplish the Enterprise and Value Based Services Organization mission and goals.

The Director collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments to develop programs, services, and initiatives that anticipate future customer needs, build customer loyalty and advance the journey toward value and health equity.

The Director drives operational integration of programs by ensuring alignment and communication with key stakeholders and maximizes efficiencies through consistent policy application and leveraging of technology.

The director provides oversight and/or direction to area managers and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families.

Responsible for Operational Management within Primary Care including:


* Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed.


* Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency.


* Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans.


* Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways.


* Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available.


* Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Depar...