Product Delivery Manager, Mortgage Applications

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Securitized Products Group (SPG) Mortgage Finance Lending, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Develops and executes the strategic roadmap for the Commercial & Investment Bank (CIB) SPG Mortgage Finance platform, aligning with the firm's residential and commercial lending objectives and growth strategies


* Assists in overseeing the end-to-end product lifecycle, including ideation, development, launch, and ongoing enhancements, ensuring the platform delivers value to our clients and stakeholders


* Assists in leading and mentoring high-performing team of product managers, supporting engineers/developers, front office, and middle office teams, fostering a culture of innovation, collaboration, and excellence


* Collaborates with key stakeholders, including business leaders, technology teams, and external partners, to gather requirements, prioritize initiatives, lead and participate in UAT and regression testing and drive successful product outcomes


* Stays abreast of industry trends, competitive landscape, and regulatory changes to inform product strategy and ensure the CIB SPG Mortgage Finance platform remains competitive and compliant


* Identifies and mitigates risks associated with product development and deployment, ensuring robust controls and governance are in place


* Establish and monitor key performance indicators (KPIs) to assess product performance, user satisfaction, and business impact, driving continuous improvement

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or p...