Manager, Inside Sales

Who We Are:

Managed Health Care Associates, Inc.

(MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively.

Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities.

Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Who we’re looking for:

The Inside Sales Manager leads and develops the Inside Sales team responsible for driving growth in business and medical product sales associated with MHA’s Navigator and Long-Term Care membership clients.

This role oversees a team of Inside Sales Representatives, ensuring disciplined execution of sales strategies, effective pipeline development, and strong member engagement.

The Inside Sales Manager provides leadership, coaching, and data-driven direction to optimize performance, enhance partner relationships, and align execution with the organization’s broader sales and contracting strategy.

The ideal candidate has a proven track record of building inside sales teams from the ground up and accelerating them to double-digit growth.

What You’ll Be Doing:

Sales Management


* Lead, coach, and motivate a team of Inside Sales Representatives to achieve and exceed individual and team sales targets.


* Oversee member communications and ensure consistent, high-quality experience across all Inside Sales interactions.


* Provide ongoing training, mentoring, and professional development to enhance the team’s sales capabilities, product knowledge, and customer engagement skills.

Sales Planning


* Develop and implement short and long-term sales strategies that support business objectives and member growth within Navigator and LTC.


* Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership.

Performance Management & Data-Driven Decision Making


* Establish and manage sales goals, activity metrics, and KPIs; monitor performance through dashboards and CRM reporting.


* Analyze sales data and work with Trade to understand market trends to identify opportunities for improvement and recommend process or strategy adjustments.

Communication & Reporting


* Partner with Marketing, Trade, and Business Partners to align lead generation, outreach campaigns, and sales initiatives.


* Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership.

Competencies:


* Strong ability to foster teamwork and build collaborative relationships.


* Excellent management, coaching, and leadership skills.


* Superior oral and written communication abilities.


* Sales and pipeline development skills.


* Customer service orientation and strong interpersonal...