Partner Solutions Manager

Summary:

The Partner Solutions Manager provides dedicated support for Club TPC, Diversity Partner Program, and high potential partners.

The Partner Solutions Manager is responsible for maintaining specialized, proactive, high-touch support with their assigned partners at a regional level, as well as other activities that will assist partners to be successful and ensure an exceptional experience.

Essential Job Duties:


* Act as main point of contact on requests from assigned partners, ensuring timely results


* Provide dedicated support for Club TPC, Diversity Partner Program, and high potential partners


* Maintain regular calls and/or meetings with assigned partner base to discuss activity including quotes, orders, escalations, and renewals


* Provide project management on orders that are not managed by the order fulfilment team, on an individual case basis


* Assist in the management of deal registration, retention and renewal process, and strategic partner reviews


* Provide support at the end customer level for partners' largest customers, where requested


* Effectively make educated supplier recommendations to partners when asked


* Attend all company and team meetings.


* Participate in training sessions and product introductions with suppliers to effectively make educated recommendations to partners


* Successfully perform daily job responsibilities with minimal support or direction from leadership


* Other duties as assigned

Reporting Relationships:


* Reports to Supervisor, Partner Solutions

Requirements:


* 5 or more years of telecommunications industry experience


* Customer service or account management experience


* Ability to successfully perform daily job responsibilities with minimal support or direction from leadership


* Demonstrated experience providing high-level support to partners or clients


* Demonstrated ability to build and maintain relationships with partners


* Ability to manage multiple tasks at one time and provide excellent follow up


* Demonstrated ability to collaborate cross functionally


* Acute attention to detail required


* Must be able to communicate effectively and professionally, both in writing and verbally


* Would be required to work 11:00 am to 8:00 pm EST

Preferred:


* Previous experience working with assigned partners and clients

Physical Requirements:


* Ability to sit or stand at a computer terminal for long periods of time.


* Ability to travel up to 10%


* Ability to lift up to 15 pounds.

Compensation:

Compensation Range: $62,000-$78,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're ...