Claim Center Operations Representative

JOB DESCRIPTION

Why Chubb?

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients.

We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.

Join Chubb for a rewarding career where our core values-excellence, integrity, and respect-guide every decision.

Be part of a dynamic team dedicated to protecting what matters most and making a positive impact for our clients and communities.

Together, we shape a safer, more secure world.

Locations:
This position requires in-office presence.

We are seeking candidates in Phoenix, AZ and O'Fallon, MO.

Overview:
As a Claim Center Representative in Operations, you will join a diverse team responsible for providing back-office support to NA Claims and contributing to the delivery of an exceptional client experience.

The primary responsibilities include claim file maintenance, processing payments and financial transactions, managing forms and correspondence, and claim reporting within a fast-paced, deadline-driven environment.

Job Responsibilities:


* Process assigned work according to defined workflows and guidelines to deliver quality results and internal customer service.


* Balance quality and productivity expectations within a high-volume, transactional environment to meet business and customer service demands.


* Ensure all activities are documented completely and accurately.


* Recognize, prioritize, and escalate priority requests according to established guidelines.


* Create and maintain accurate productivity logs to track department results.


* Communicate effectively with business partners to meet customer requirements.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.

Chubb prohibits all unlawful ...