Senior Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in JPM Concourse, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities



* Collaborates with the Product Management team to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Manager to manage dependencies and ensure adequate resources


* Develop content that highlights value proposition for delivery through training, marketing, communications, process & procedures, and standardized proposal content


* Coordinate internal and external communications about product updates while maintaining product and system documentation


* Review and certify monthly billing activity to ensure accuracy and completeness of revenue capture


* Produce data driven analysis to maximize revenue opportunities


* Cultivate partnerships and collaborate across stakeholders, including Operations, Technology, Implementations, Sales, and Service to assure alignment


* Oversee agile product development processes, including sprint planning, backlog grooming, and release management

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Demonstrated performance in either product management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in product deployment processes


* Excellent time management and is a self-starter with the ability to deliver results on-time


* Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills



* Developed knowledge of the product development life cycle


* Stay current with emerging Fintech technologies and Receivables industry trends, integrating relevant advancements into product strategy.


* Experience working with agile methodologies and tools (JIRA, Confluence)


* Demonstrated ability to engage directly with clients, understand their needs, and resolve complex issues efficiently

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the wo...