Service Manager

This position is essential for running an efficient and profitable service department.

The Service Manager operates the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Responsibilities:


* Forecasts goals and objectives for the department and strives to meet them


* Prepares and administers an annual operating budget for the service department


* Understands, keep abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.


* Leads, trains, motivates, and monitors the performance of all service department staff


* Directs and schedules the work assignments of all department employees; provides technical assistance as needed


* Conducts meetings with department employees to discuss activities and concerns


* Monitors technicians' payroll records


* Establishes and maintains good working relationships with customers to encourage repeat and referral business; greets all customers promptly and give fair estimates on costs and time required for repairs and maintenance


* Handles all customer complaints


* Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances


* Controls the performance of the department using various tools and resources


* Maintains reporting systems required by general management and the factory


* Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.


* Ensures that customers' service files are up-to-date and are readily available for reference


* Follow up on parts department orders to ensure parts availability


* Attends managers' meetings

Requirements

Education:


* High school diploma or the equivalent

Experience:


* Two years of experience working in a diesel repair facility


* Three years of supervisory experience preferred


* ASE certification preferred

Knowledge, Skills, & Abilities:


* Ability to read and comprehend instructions and information


* Excellent communication and managerial skills


* Some sales experience.

Will be trained on the dealership's computer system


* Ability to operate the department profitably within dealership guidelines


* Professional personal appearance


* Ability to supervise and lead others

About Us

Join Nuss Truck & Equipment-recognized as the 2017 American Truck Dealer of the Year-and take advantage of top-tier wages, matched vacation time, a generous hiring bonus, and the security of a premium benefits package.

As one of the Midwest's largest providers of both on-highway and vocational trucks, along with world-class Volvo Construction Equip...