Collections Specialist with German

Collections Specialist with German

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

As a key member of our collections team, you’ll manage customer accounts, resolve payment queries, and handle disputes efficiently.

You’ll collaborate with end-customers, operational managers, and regional support teams (Sales, Credit Analysts, Customer Service) to ensure timely resolutions and maintain strong stakeholder relationships.

This is your chance to grow your career with a globally recognized brand in our Krakow office.

In this role you will:


* Engage with end-customers proactively to collect outstanding payments and resolve queries in a timely manner.


* Analyze account portfolios to identify root causes of debts and open credits and implement practical solutions to improve account health.


* Monitor and reconcile assigned accounts, propose write-offs when necessary, and focus on keeping debt balances low.


* Act as a key liaison between customers and Order-to-Cash departments, sharing documentation for disputes, unallocated payments, and other claims.


* Build and maintain strong relationships with internal teams and external clients to ensure smooth collaboration and effective communication.


* Communicate via phone and email with customers to reduce delinquency, while providing support through financial data analysis and insights.

It starts with YOU.

To succeed in this role, you will need the following qualifications:

Required Qualifications:


* Fluent English and German both written and spoken,


* Proven experience in Collections or related process,


* Excellent problem-solving and analytical skills,


* Strong customer relationship management abilities.

Preferred Qualifications:   


* SAP working knowledge,


* Degree, ideally related to accounting and finance.

Led by Purpose.

Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful.

If you're looking for a rewarding career with a company that cares about its employe...