Executive Housekeeper - InterContinental Hayman Great Barrier Reef

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.

As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

About the Role

We are seeking an Executive Housekeeper.

 InterContinental Hayman Great Barrier Reef are looking for a dedicated and enigmatic leader to oversee our Housekeeping & Laundry operations, ensuring the highest standards of cleanliness and guest satisfaction.

In this role, you will manage, coach, and develop a motivated team committed to delivering exceptional results. 

A little taste of your day-to-day

Every day is different, but you’ll mostly be:


* Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards


* Handling complaints and special requests to keep every guest happy


* Checking that public areas, rooms, suites, equipment, and linen exceed guest expectations and are and in line with the IHG Way of Clean


* Carry out special requests from guests, VIPs, repeat visitors and IHG Rewards Club members


* Assisting with deep cleaning projects and occasionally assisting your team during busy periods


* Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards


* Maintaining inventory levels, preparing budgets, and driving productivity

What we need from you


* High school diploma / secondary education / equivalent plus at least four years of housekeeping experience, including some management training/experience. 


* Four years' housekeeping/laundry experience preferably in a hotel of similar size, including Management experience.


* Must be able to speak local language(s).

What you can expect from us

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

For our InterContinental Hayman Island team we offer:


* World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.



* An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.



* Extensive career development opportunities...