Customer Service Representative

Overview

Marine Systems, Inc is hiring a Customer Service Representative - Chesapeake, VA 23320

Responsibilities



* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by


* Ascertains and verifies credit rating of customer and applies to quotation or


* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.


* Computes price, discount, and shipping charges as


* Initiates purchase


* Informs purchasing of the need to satisfy orders that are on back order and/or that require special


* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.


* Follows up on orders to ensure delivery by specified dates.


* Recommends type of packing or labeling needed on


* Resolves customer complaints within limits of


* Enters ordered parts on sales orders and prints pick tickets for such


* Pulls parts from the shelves using created pick tickets as per sales orders, where applicable


* May perform warehouse duties, where applicable


* Required to be on call for afterhours parts and service


* Other duties as assigned

Qualifications



* Sales knowledge


* Knowledge of Microsoft Office and Oracle


* Excellent interpersonal and communication skills


* Requires a high school diploma or equivalent and 0 - 3 years of experience in the field or related area