Equipment Service Technical Training Manager

Coke Florida is searching for a Manager, Equipment Services Technical Training based out of our Tampa area office.

What you'll do:

As a Manager, Equipment Services Technical Training at Coke Florida, you will be responsible for developing and delivering the training plan for the Equipment Services Team.

This will include designing training materials, creating training videos, leading and developing instructor lead training.

This role will require travel across Coke Florida territory.

Roles and Responsibilities:


* Capable of developing and delivering technical equipment training plan, track progress, design technical training materials, creating training videos, develop and delivering instructor led technical and customer relations training.


* Provide hands-on technical support, mentorship, training, and guidance to individual service technicians as well as in a group setting


* Provide hands-on technical support and equipment applications training and guidance for sales associates both individually and in a group setting


* Build a positive learning and working relationship with service technicians and sales partners


* Ensure technicians demonstrate the hands-on aptitude to provide basic troubleshooting ability for relevant equipment


* Serve as technical expert on various dispensing, bar and restaurant equipment


* Deliver virtual and in-person learning experiences using the latest technologies and learning methodologies


* Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps


* Conduct technical ride-with equipment service personnel to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences


* Partner and collaborate with senior business leaders to understand and impact various performance metrics related to equipment service technical performance


* Role is accountable for assigned service performance development and improvement


* Role is responsible for class preparation to include equipment setup, parts orders, training material preparation and lodging coordination


* Track and maintain training records


* Coordinate training efforts with Coca Cola NAOU and CDE suppliers


* Collect and implement training programs necessary for equipment certifications as required by customers.


* Prepare detailed work instructions, training documents, and technical reports as required.


* Maintain the Maintenance Library by updating equipment files, manuals, drawings, and BOMs.

For this role, you will need:


* 8+ years of direct technical experience with beverage dispensing equipment or demonstrated technical expertise in similar areas


* 5+ years of direct experience in individual and group coaching and facilitation in-person and in a virtual setting


* 3+ years of experience with data analysis and perf...