Catalyst - Account Coordinator - Canada

What will you be Doing?

The Account Coordinator will apply account coordination skills and experience acquired working in the creative and technology industries to deliver communication solutions for our clients.

Strong interpersonal and organizational skills are required.

The Account Coordinator (AC) will provide support on one of our key clients, and associated partners, based in the USA – with potential to expand to other clients.

You will serve as a supporting liaison between our client’s business lines and your internal team at Catalyst.

You will co-manage the materials we produce, the programs these materials enhance, pricing estimates, budgets, renewals, and relationships.

Alongside your client services team members for your accounts, you will forge connections with client stakeholders that are grounded in trust, empathy, expediency, and collaboration.

Your role involves delving deeply into our clients’ world, comprehending their initiatives, challenges, audience, and culture.

This AC will possess great time management skills – a person who is not only organized, but willing to help keep other team members get organized.

We need someone who is comfortable working in a fast-paced, team-based, highly-collaborative, environment.

Your Catalyst cross-functional teams are comprised of art and graphic designers, video editors, instructional designers, writers, developers, and project managers, who will support you in surpassing our clients' expectations in both quality and creativity of the communications and training materials we produce.

Those who excel in this role are articulate, tech-savvy, detail-oriented, and eager to be constantly learning and improving.

Essential Job Duties & Responsibilities

Listed examples are illustrative and representative of the tasks required of the Account Coordinator position and are not intended to be complete or exclusive.


* Correspond with client contacts on various program activities such as sending files for review, managing feedback, marking-up files with requested changes, gathering files/details/clarity as needed, status reports, file version control and filing, and general ongoing client requests/support.

Ensuring that correspondence/activities follow agreed-upon schedules and timelines so that critical due dates are managed and not missed.


* Manage deliverables at the execution level and immediately escalate customer concerns or account issues as soon as they arise.


* Track and communicate appropriate signoffs from project sponsors and stakeholders for each project.


* Partner with Project Managers/Project Coordinators to contribute to the maintenance of project plans and project schedules (timelines); ensuring they’re immediately aware of changes to planned work due client requests, client delays, etc..


* Support internal teams by ensuring work instructions are clear and delivered in a timely manner; respond to questions and seek additional information from resou...