Specialist, Clinical Support

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
South End Recovery Services

All Locations:
1601 Washington Street, 79 Paris Street

Position Summary:
The Recovery Services Clinical Support Specialist is an essential part of our person-centered recovery clinics, serving patients in both the South End and East Boston.

This role is ideal for someone who values teamwork, meaningful connection, and providing compassionate, well-coordinated care to individuals on their path to recovery.

A primary responsibility of this role is to ensure patient records and documentation remain accurate, up to date, and in compliance with regulatory and best practice requirements, including gathering outside hospital/program records, test results, consults, medication lists, and discharge information.

In addition, the position combines direct patient interaction with behind-the-scenes coordination to keep services running seamlessly.

Core duties include welcoming and assisting patients in person and over the phone, managing referral work queues, scheduling and coordinating appointments, verifying patient information, and responding promptly and professionally to inquiries.

The role also supports the Recovery Services Department by tracking compliance with regulatory agency requirements and grant deliverables, as well as handling administrative functions such as telephone triage, mail, word processing, and calendar management.

Success in this position requires strong communication skills, attention to detail, the ability to balance multiple priorities, and a commitment to supporting patients and the care team in advancing our mission of providing accessible, patient-centered, and supportive care.

Essential Duties and Responsibilities:


* Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.


* Consistently provides excellent customer service and makes patients feel welcome.


* Manage general office procedures and promote a sense of “teamwork” through demonstration of sel...