Account Manager - Accredo - Remote

The Account Manager (AM) will have responsibility for overall operational performance strategy and execution for Accredo Specialty Pharmacy clients within the Direct payer space.

Primary responsibilities include development and execution of broad service strategy in support of medium and small PBMs and National Health Plans ; as well as persistency, membership growth, and earnings targets.

The AM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components


* Support the organization to achieve operational excellence, growth, profitability, and persistency objectives through effective patient service oversight, account retention, and management strategies


* Effectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experience


* Maintains market/competitive knowledge on service trends and differentiators


* Effectively collaborates with the Account Executive (AE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.) drives inclusion of patient installation, product and service partners where appropriate


* Collaborates with Account Executive on renewal activities, to include RFP involvement, service issues, PGs, CAPs, and implementations.


* Develop/maintain "trusted-advisor" relationships with clients and patients; by proactively engaging in needs and goals discussions, and then leverages Accredo's capabilities and services to differentiate Accredo from the competition


* Maintain in-depth knowledge of Accredo products/services across all product lines, benefit designs, access, patient care and outcomes reporting.


* Maintains current knowledge of Accredo operational effectiveness and can confidently and effectively articulate impacts for the client, and patients


* Lead in managing PG reporting requests to include analytics and presentation


* Develop/implement Upsell and margin strategies for target accounts to drive enrollment growth, network access and drug adds.


* Maintains basic understanding and conceptual application of underwriting principals, contracting and LOA process.


* Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client cost


* Represents Accredo well in market based events, QBRs, on sites and over communications.

Qualifications


* College Degree or a minimum of 5+ years equivalent related experience


* Proficient knowledge (min of 3+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting princ...