Director of User Experience

Description & Requirements

Maximus is currently seeking a Director of User Experience to join our dynamic, matrixed team dedicated to delivering outstanding user-centered experiences across both digital and analog channels for our government customers across our state and local and federal businesses in the United States, Canada, UK, and Saudi Arabia.

As a trusted partner to governments across the globe, Maximus helps reimagine how public services are delivered amid complex technology, health, economic, environmental, and social challenges.

This is a hybrid role based in Princeton, NJ.

You must live within a commutable distance of the office and regularly work on-site.

Essential Duties and Responsibilities:

- Direct the writing, design, translation, review, and testing of print and digital program materials.

- Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements.

- Develop and recommend innovative methods, techniques, and criteria for project execution.

- Coach project teams, manage assignments/schedules, and ensure successful completion of tasks.

- Review project deliverables to ensure compliance with acceptance criteria and contract requirements.

- Provide accurate and timely communication of risks, issues, and mitigation plans.

- Develop and maintain project plan, meeting agendas/minutes, status reports, and financial tracking.

- Build relationships and grow trust with clients, stakeholders, other departments, and digital team.

- Influence others to accept and follow policies, procedures, practices and approaches.

Job-Specific Essential Duties and Responsibilities:

- Conceptualize and execute design across digital channels, translating complex government policies into compelling experiences.

- Provide thought leadership and collaborate with cross-functional teams to drive experience direction.

- Lead the creation of deliverables including information architectures, sitemaps, wireframes, prototypes, personas, user journeys, service blueprints, and process flows.

- Collaborate with product managers and other designers to define, prioritize, and solve problems.

- Make strategic design and user-experience decisions related to core, and new, functions, and features.

- Manage relationships with external partners, freelancers, and vendors, as needed.

- Support business development through estimation, solutioning, and high-level staffing plans.

- Partner with cross-functional teams-including product managers, designers, and peers in creative content-to align experience design with platform capabilities, content strategy, and delivery excellence.

- Champion the adoption of emerging UX trends, tools, and best practices to continuously improve design standards and methodologies.

- Leverage insights and analytics into every stage of decision-making to deliver inclusive, user-centered experiences that drive engagement, outcomes, trust, and compliance.

- Facilitate client discussions...