Housekeeping Supv. InterContinental Hotel $20/hr

JOB OVERVIEW 

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. 

At InterContinental Hotels & Resorts^®we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 


* Be charming by being approachable, having confidence and showing respect. 


* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. 


* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 

DUTIES AND RESPONSIBILITIES 

FINANCIAL RETURNS 

          •    Control expenses and minimize waste within all areas of housekeeping. 
PEOPLE 


* Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues. 


* Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.   


* Promote teamwork and quality service through daily communication and coordination with other departments.   

GUEST EXPERIENCE 


* Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. 


* Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. 

© 2012 InterContinental Hotels Group.

All rights reserved.

Proprietary and Confidential.

                                                                                                                                                                                                                   

 IC/JD_Custo m Template/CMH-AMER/EN-US/US/04.2012[ ]
RESPONSIBLE BUSINESS 


* Assist with scheduling and room assignments to ensure proper coverage.   


* Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. 


* Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. 


* May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. 


* Report, turn in, and/or log all lost and found items according to established procedures. 


* May regularly assist with deep cleaning ...