Senior Lead Site Reliability Engineer- Network Reliability

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Network Product , you are the non-functional requirement owner and champion for the applications in your remit.

You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area.

You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities


* Demonstrates expertise in network reliability principles, including Permit to Operate, FMEA, and operational readiness, balancing new features, efficiency, and stability.


* Collaborates closely with network engineering teams (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to ensure alignment and optimal outcomes.


* Drives the adoption of network reliability best practices and robust observability across the organization, empirically demonstrating improvements through stability and reliability metrics.


* Acts as the bridge between Engineering, Operations, DevOps, and customers to build and maintain resilient, scalable, and secure network services.


* Leads Tier-3 network support, providing operational support for major incidents and ensuring rapid resolution and root cause analysis.


* Fosters a culture of continual improvement, soliciting real-time feedback to enhance the customer and user experience.


* Ensures knowledge sharing and collaboration across teams, avoiding duplication of work and promoting innovation.


* Conducts blameless, data-driven post-mortems and regular team debriefs to enable learning from both successes and failures.


* Provides personalized coaching and development for team members at all levels.


* Documents and shares knowledge, innovations, and best practices via internal forums, communities of practice, and industry conferences.


* Works with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.


* Interacts with business, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.

Required qualifications, capabilities, and skills


* Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes.


* Experience leading technologists to manage and solve complex network issues at a firmwide level.


* Ability to influence team culture by championing innovation and change for success.


* Proficiency in SD-WAN, cloud platforms (AWS, Azure, etc.), and major network technologies (Palo Alto, Juniper, F5, Broadco...