Customs Entry Processing Team Lead

Job Title: Customs Entry Processing Team Lead

Job Location: Columbia, SC

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a CUSTOMS ENTRY PROCESSING TEAM LEAD to own and manage customer accounts’ daily operations.  This position will be based at our Columbia, SC location. 

 

Overall Role Purpose



* Manages a team of Customs Operations Specialists performing the customs entries


* Drives and monitors performance of the Customs Operations Specialists


* Ensures Customs clearance is completed in a timely and efficient manner


* Ensures adherence to internal compliance standards and guidelines


* Steers and monitors best-shored process elements


* Interacts with Customer Service, Product, and Global Service Centers, if required

Key activities



* Directs and coordinates a team of Customs Specialists in daily Operations activities


* Ensures all Customs entries are completed in a timely and efficient manner


* Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members


* Manages team productivity and develops initiatives for efficiency improvements


* Ensures operational adherence to defined processing standards


* Oversees operational account management and ensures delivery against agreed scope


* Handles escalations (e.g.

dispute with internal/ external customers)


* Manages operational adherence to compliance standards


* Identifies training needs and opportunities to develop a highly skilled customs ops team


* Steers and monitors best-shored process elements


* Interacts with Customer Service, Product, and Global Service Centers, if required

Skills / Qualifications



* Extensive knowledge of customs requirements and operational processing of customs activities


* Long-term experience and proven track record in the customs segment


* Fit for people management role


* Brokerage license (if applicable)


* Proficient decision making skills


* High degree of written, verbal and organizational skills


* Diligent attention to details

Pay Range: $22.91 - $30.55/hr.

(Based on Experience)

Benefits (All Non-Union Employees)



* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescrip...