Scientific Affairs Manager, SEA Medical Operations

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Medical Affairs Group

Job Sub Function:
Medical Affairs – Marketed Products

Job Category:
People Leader

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines, Petaling Jaya, Selangor, Malaysia, Singapore, Singapore

Job Description:

Scientific Affairs Manager, Medical Operations

(J&J MedTech, Southeast Asia)

Job Location: Any Southeast Asia Market (SG/MY/TH/PH/ID/VN)

Function: Medical/Scientific Affairs (MedTech)

Reports to: Head of Medical/Scientific Affairs, SEA

Career level: Manager (people & program leadership)

Team: Manages internal and external talents and vendors

Employment: Full-time

Role summary

Lead, manage, standardize, and continuously improve core Medical Affairs operations across SEA—Medical Information (MI) requests, copy review (MLR - Medical-Legal-Regulatory), patient safety/vigilance interface, and performance dashboards—so that decisions are compliant, timely, and insight-driven.

Orchestrate cross-functional partners (Regulatory, Quality, Legal/Compliance, Marketing, Commercial Excellence, Data/IT) and ensure processes meet regional regulatory and company standards.

 

General Responsibilities:


* Accountable for SEA processes, SOPs, RACIs, SLAs, and audit readiness in MI, MLR, Safety interface, and dashboards


* Approver for MLR process outcomes within delegated authority; escalates risk to Medical Director/Legal/RA


* Budget co-owner for operational spend (tools, vendors, training); responsible for vendor selection, contracting, and performance


* Talent leader for an external enabling team (analysts/coordinators) and matrix leader across country stakeholders

 

Key responsibilities

1.

Lead Medical Information (MI) Operations


* Set regional MI strategy (channel intake, triage, Standard Response Document (SRD) library governance, multilingual coverage) and own SLAs (acknowledge same day; resolve within 2 business days for standard)


* Run end-to-end MI intake → triage → response → documentation → close, covering all channels (email, phone, web forms, congress booths, field escalations)


* Ensure responses are evidence-based, balanced, and non-promotional; manage unsolicited off-label queries per SOP (appropriate routing/approval/escalation)


* Maintain a Standard Response Document (SRD) library (references, version control, country adaptations); coordinate approvals with MLR and archive ...