Enterprise Risk Management - Operations Risk Management Manager - Full Time - Remote (AK,AZ,So.CA,No

The Operations Risk Management Manager is responsible for leading the daily operations of the Risk Management team.  The position is responsible for monitoring card holder resolutions and fraud analytics functions to ensure that functions are operating efficiently and that SLAs are achieved.  The manager will also participate in the SAR Review Committee and lead the physical security initiatives.  The position will work with the ERM leader in budgeting and forecasting as well as establishing and tracking KPIs.  The Operations Risk Management Manager should be familiar with all functions performed by the Risk Management team and be able to complete these functions if necessary.

This position adds value to the Credit Union by monitoring the daily performance or the operational risk team as well as participating in the daily BSA compliance and financial investigations duties.  

Responsibilities:


* Direct the daily operations of the Risk Management team including reviewing daily work queues, scheduling and other daily operations. 


* Monitors performance, provides ongoing performance feedback and coaches team as needed, assists with performance & development conversations, performance evaluations and recruitment for the team 


* Handle escalated exceptions from the Risk Management team.


* Develop and monitor goals assigned to team members 


* Develop and Monitor Key Performance Indicators for Operational Risk Management team


* Review fraud activity strategies with the Fraud Analytics group to ensure strategies are working effectively and that loss levels are within risk tolerance. 


* Works collaboratively within the Risk Management team to recommend, determine and implement strategies 


* Participate in SAR review committee 


* Monitor vendors performance levels and ensure objectives are being met


* Project Management – ownership – create timelines and update – work with vendors, other departments to meet project requirements and manage the Credit Union’s physical security initiatives.


* Ensure that training objectives are met for the Operations Risk Management team   


* Represents the Credit Union in a positive and professional manner.


* Maintains member and other sensitive information with confidentiality.


* Supports and participates in continuous improvement activities. 


* Treats all co-workers and members with respect. 


* Other related duties as assigned. 

Minimum Qualifications:


* Five years of branch operations banking experience of escalated responsibilities with at least three years being supervisory experience


* Thorough knowledge of all laws and regulations pertaining to EFT transactions. 


* Solid knowledge in BSA Compliance and principles of Financial Investigations.


* Possess strong written and verbal communication skills


* Strong problem resolution and analytical skills


* Effective management and inter...