Quality Assurance Analyst

Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard 

About the Role
Drives quality and compliance by applying analytical insight to regulatory standards, stakeholder engagement, and process evaluation.

Serves as a bridge between operational teams and compliance leadership, ensuring that quality initiatives are both strategically aligned and effectively communicated.

Operates with greater autonomy and influence over policy development and stakeholder coordination.

Job Duties and Responsibilities


* Monitors regulatory developments and internal policy changes to assess their impact on quality assurance practices.

Provides informed guidance to team members, supports documentation efforts, and contributes to the development of compliance strategies.

Serves as the initial approver for regulatory-sensitive materials, such as phone scripting and training documents updates, prior to final review by Compliance.


* Supports the development of internal communications that clarify regulatory and registration requirements, helping operational teams understand how these standards apply to their work.

Collaborates with colleagues to build foundational awareness and ensure consistent interpretation of compliance expectations across departments.


* Supports stakeholder engagement by assisting in the coordination of meetings, preparing materials, and ensuring clear communication between internal teams and external partners.

Helps identify stakeholder needs and concerns, responding professionally to feedback and contributing to a positive and collaborative environment.

Focuses on building foundational relationships and supporting engagement activities led by senior team members.


* Prepares clear and well-structured reports, policies, and presentations that support operational and compliance initiatives.

Adapts communication style to suit various internal audiences, ensuring clarity and professionalism in both written and verbal formats.

Focuses on translating complex regulatory and quality concepts into accessible language for team members and stakeholders.


* Collaborates with the supervisor to establish performance goals and participate in structured development activities, including training sessions and peer learning.

Maintains and expands knowledge of regulatory standards, technology tools, and industry trends through ongoing education and professional reading.

Demonstrates initiative in applying new skills to enhance quality assurance practices.


* Independently conducts end-to-end reviews of operational areas within the quality management system.

Evaluates existing policies and procedures, identifies improvement opportunities, and contributes to the development and documentation of updated processes.


* Selects and executes appropriate quality assurance tests across varied operational areas, applying specialized techniques to validate data accuracy and process...