Front Desk Supervisor

About Us

EVEN® Hotel Rockville-Washington D.C.

Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont.

Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service.

Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options.

EVEN Hotel Rockville- Washington, D.C.

Area is pet-friendly.

We also offer flexible event spaces for your business event.

Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall.

Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center.

Bethesda is mere minutes away, offering great shopping and dining options.

Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S.

Food and Drug Administration, Holy Cross Hospital and the National Institute of Health.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

We are looking for a flexible and experienced Front Desk Supervisor to join our team at the EVEN Hotel in Rockville! You will assist the Operations Supervisor and GM in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Communicate effectively both verbally and in writing to provide clear direction to staff.

Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.


* Greet guests immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.


* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote • HEI Hotels and Resorts and brand-specific marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Nonverbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and...