Crisis Residence Supervisor

We have an exciting opportunity in our Crisis Residence Program that can be filled as a Program Supervisor for candidates who meet the preferred qualifications—or as an Assistant Supervisor for those with foundational experience and a desire to advance.

This position offers hands-on supervisory responsibilities and a clear path for future growth into Program Supervisor and other leadership roles.

If you’re passionate about recovery-oriented care and want to lead a team that helps individuals in crisis stabilize and thrive, we want to hear from you!

Our employees have passion around the services they provide and our corporate values of excellence and staff support.

We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

What We Offer:


* A Collaborative and Supportive Team Atmosphere


* Competitive Compensation and Paid Time Off Package


* Family-Friendly Workplace


* Medical/Dental/Vision Coverage


* 401(k) Retirement Savings Plan


* Continuing Education Opportunities

Position Summary:

The Supervisor provides support to individuals experiencing challenges in daily life that create risk for an escalation of symptoms that cannot be managed in the individual’s home and community environment.

The Program Supervisor will work with staff to ensure peer support, health and wellness coaching, relapse prevention planning, wellness activities, family support, conflict resolution, and other services are provided to guests as needed across the region.

The Program Supervisor will report to the Program Director and support oversight of all of the regional respite programs.

Job Responsibilities:


* Provide direct supervision and guidance to Residential Support Staff, including individual and group peer supervision.


* Assist in overseeing daily operations of Residence programs across day, evening, overnight, and weekend shifts.


* Support recruitment, hiring, and orientation of program staff.


* Coordinate implementation of individualized service plans for guests.


* Ensure compliance with NYS OMH and Medicaid billing regulations through regular chart audits.


* Collaborate with Utilization Manager and other team members for utilization review processes.


* Provide supportive counseling and encourage healthy choices for residents.


* Maintain program site safety, cleanliness, and compliance with health and safety codes.


* Respond to emergency situations, ensuring staff coverage and appropriate crisis interventions.


* Complete required documentation, reports, and maintain program certifications.


* Participate in staff meeting...