Reservations Executive

We are looking for a driven Reservations Executive to join us at Kimpton Charlotte Square Hotel and InterContinental Edinburgh’s Cluster Commercial Team on a Full-Time contract!

This is a Full-Time role, and we are offering a salary of £27,494.27.

At Kimpton, we are all about being yourself – we pride individuality and being the best version of you.

Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. 

Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy.

What do you need to be a Reservations Executive? You will build strong relationships with your clients through regular contact by telephone, e-mail and in person.

You will also actively seek client feedback and sales leads wherever possible.

All bookings will be made via our in-house system, creating written confirmations & function sheets.

Given the nature of this role, it is important that you have some Reservations Experience whether you have previously worked in a Hotel or a Destination Venue, or in a Sales administration role.

Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards

Your main responsibilities as a Reservations Agent will be:


* Liaise with clients to ensure that accurate details for each event & reservation are obtained


* To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.


* Establishing client requirements and identifying how the hotel can facilitate their needs


* Responding to all M&E enquiries in-line with company standard


* Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible


* Accurately inputting all enquiries into Sales and Catering system


* Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require


* Actively working as part of a team to achieve the department objectives and budget


* Actively consider prevention, recovery, and investigation of any complaints

So, we are looking for someone who has…


* A minimum of 1 years’ experience within a Reservations or Front Desk role in a similar sized property is essential.


* Experience in delivering high quality of customer service skills.


* Ability to prioritise work tasks and maintain high accuracy


* Overall, someone who will be willing to work within our team to embrace our service and delight our guests!

So why work for us (aside from joining an awesome team…)? Well, look no further! We can offer you…


* Financial security – salary ...