Product Manager, Partner Growth & Experience

Position Summary:

The Product Manager, Partner Growth & Experience will work to deliver scalable, repeatable, and differentiated workforce training experiences to our B2B customers that drive employer satisfaction, learner success, and enterprise growth.

This role is accountable for discovering, defining, and delivering solutions that enable partners to seamlessly onboard, launch, and scale with Penn Foster Group.

The right person will operate at the intersection of vertical product teams and enterprise solutions to make programs “partner-ready” by design.

Essential Job Functions:


* Lead partner-facing discovery to identify pain points and unmet needs across onboarding, reporting, support, integration, and the learner experience.


* Translate partner insights into clear product requirements and roadmap items.


* Design and deliver scalable solutions through experimentation (ie.

tools, workflows, program adaptations).


* Partner with Vertical PMs to ensure programs can be delivered at scale through B2B channels.


* Build and maintain backlog of partner experience enhancements and drive execution in partnership with engineering, design and operations.


* Partner closely with Enterprise Sales and Client Success teams to ensure alignment on partner value props and delivery commitments.


* Own the feedback loop – define how partner data informs ongoing product and operational improvements.

Knowledge, Skills, Abilities:


* B2B product mindset: be able to design for both partner and learner outcomes


* Strong discovery skills and stakeholder management


* Proven ability to drive cross-functional solutions without direct ownership of resources


* Excellent communication and presentation skills, with the ability to engage effectively with both technical and non-technical stakeholders


* Data-driven prioritization and decision making


* Ability to understand and translate complex market needs into actionable product requirements

About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.

Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs.

Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusi...