Admissions Assistant

Admissions Assistant / Resident Concierge

Buckeye Care & Rehabilitation — Lancaster, Ohio

Position Summary

The Admissions Assistant / Resident Concierge plays a vital role in the success and reputation of Buckeye Care & Rehabilitation.

Reporting directly to the Admissions Director and the Building Administrator, this position serves as the bridge between our facility and the families, hospitals, and referral sources we serve.

It requires a consummate professional with exceptional judgment, poise, and a strong sense of ownership.

The individual in this role must balance warmth with precision—able to extend genuine hospitality to families while managing the fast-paced, detail-driven demands of healthcare admissions.

This is a position for a self-starter, a dynamic communicator, and a steady problem-solver who thrives on excellence and teamwork.

Duties and Responsibilities



* Coordinating and facilitating all aspects of the admissions process from inquiry to arrival, ensuring efficiency, accuracy, and a welcoming experience.



* Providing backup admissions coverage and participating in the on-call admissions rotation to maintain smooth operations and timely responses.



* Serving as a primary contact for hospitals, referral partners, and families— representing Buckeye's professionalism and compassion with every interaction.



* Maintaining precise and compliant documentation of all admissions activities, including pre-admission screening, payer verification, and medical information.



* Handling patient relations with tact and diplomacy, resolving concerns promptly and fostering trust among residents, families, and staff.


* Demonstrating customer service expertise by anticipating needs and exceeding expectations in every encounter.



* Engaging in dynamic problem solving to remove barriers, streamline processes, and ensure a seamless experience for incoming residents.



* Collaborating closely with the nursing, therapy, and business office teams to align admission readiness and ensure smooth handoffs.



* Communicate with insurance providers to verify coverage and secure necessary pre-authorizations in accordance with organizational and payer requirements.

Qualifications



* Excellent written and verbal communication skills.



* Proven ability to prioritize, organize, and execute tasks with minimal supervision.



* Strong interpersonal and problem-solving abilities; calm under pressure and adaptable to change.



* Proficiency with Microsoft Office and EHR systems preferred.

Ideal Candidate Profile



* Professional presence: Composed, confident, and polished in all settings.



* Self-motivated: Takes initiative without needing constant direction.



* Team-oriented: Collaborates effectively across departments to achieve shared goals.



* Customer-focused: Understands that every interaction shapes our reputation.



* Resilient: Maintains poise and purpose in a dem...