Advantix: Relationship Account Manager

Advantix is a growing telecommunications technology and expense management company staffed with customer enthusiasts, channel champions, techies, analysts, developers and creatives.

Advantix thrives on providing clients with innovative solutions and world-class experience with every human interaction.

Specializing in deploying, optimizing, and managing complex telecommunications programs.

Advantix's proprietary platform, award-winning solutions and knowledgeable team of experts help organizations lower costs, streamline operations and boost productivity.

Reporting to Advantix's Client Experience Director, the Relationship Account Manager I, will be a dynamic individual who is knowledgeable and passionate about telecommunication solutions and is highly customer-focused and efficient.

Summary:

The Relationship Account Manager (RAM) I is responsible for the overall customer relationship and management of accounts.

The RAM will be responsible for effectively onboarding new clients, developing business plans to generate new business and being the key interface between the customer and Advantix.

Duties and Responsibilities:


* Interface with the customer to achieve customer's objectives.

Build and maintain relationships with C-level associates, stakeholders, decision-makers and key contacts with customer's organization.


* Identify growth opportunities within existing accounts.

Develop business plans to generate new business within accounts.


* Primary escalation point for basic or major issues or activities on the account.

Working with appropriate resources, ensure timely resolution.

Will seek direction from management for resolutions as required.


* Lead customer-initiated projects.

Manage timelines and resources.


* Perform in-depth, knowledgeable account reviews.


* Working with appropriate resources, ensure timely resolution.

Complete root cause analyses for escalations.


* Maintain good working relationships with Account Teams and internal departments.


* Onboard new customers including, but not limited to, provider billing, LOAs, AOP training, etc.

Work closely with Implementation Team, Reporting, Optimization, etc.

to ensure timelines are adhered to.


* Provide demonstrations of new in-house technologies to customers.

Have strong working knowledge of all in-house systems.


* Oversee programs, including onboarding of new clients.


* Work closely with Account Team in achieving customer satisfaction goals.

Show strong leadership skills, encouraging and mentoring team.


* Set goals and objectives for self, Team and customer that include stretch goals to continue business/professional development and personal growth.

Core Competencies:


* Account Management.


* Customer service.


* Communication skills (oral and written).


* Presentation skills.


* Prioritization/organization skills.


* Problem solving.


* Negotiation skills.

Qualifications:


* Minimum 5 years ...