Infrastructure (AV) Support Analyst

Job Description

POSITION SUMMARY:

The Infrastructure Support Analyst is a highly motivated and customer-focused Audio/Video (AV) Support Analyst on our Corporate Unified Communication/AV team.

This on-site role (5 days/week) is key to supporting a hybrid workforce by delivering reliable, high-quality AV and collaboration technology experiences.

The Infrastructure "AV" Support Analyst will be responsible for providing day-to-day support for online meeting platforms, conference room systems, and large-scale corporate events -ensuring seamless communication and collaboration across both in-office and remote teams.

This individual will also contribute to supporting our Unified Communications platforms, including Webex and Contact Center solutions

ACCOUNTABILITIES:

Meeting & Conference Room Support:

• Provide daily technical support, maintenance and training for AV-enabled conference rooms, huddle spaces, and collaboration areas.

• Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).

• Ensure all meeting spaces are meeting-ready, resolving technical issues proactively or in real time.

• May require some nights/evenings/weekend support

Corporate Event Support:

• Provide daily technical support, maintenance and training for AV-enabled conference rooms, huddle spaces, and collaboration areas.

• Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).

• Ensure all meeting spaces are meeting-ready, resolving technical issues proactively or in real time.

Online Meeting & Hybrid Collaboration Support:

• Support a hybrid workforce by enabling smooth collaboration between on-site and remote employees.

• Provide Tier 1 and Tier 2 support for collaboration platforms such as Webex, Microsoft Teams, Zoom, and others.

• Assist users with virtual meeting setup, screen sharing, remote access, and troubleshooting.

• Train staff on best practices for hybrid meetings, virtual events, and AV tools.

Technical Operations & Documentation:

• Maintain inventory and perform preventive maintenance on AV systems and equipment.

• Document conference room configurations, procedures, common fixes, and training materials.

• Collaborate with IT, facilities, and vendors for AV-related installations, upgrades, and support needs.

• Stay informed of new AV technologies, tools, and best practices for hybrid collaboration.

REQUIRED QUALIFICATIONS:

Knowledge of:

• 2+ years of experience in AV/IT support or a similar technical role.

• Excellent people skills, with the ability to communicate and collaborate effectively at all levels of the organization.

• Proven experience supporting executive leadership in a corporate environment, demonstrating discretion, professionalism, and a high level of organizational skill.

• Solid ...