Branch Manager

PRIMARY FUNCTION:

Planning and managing the branch operations to insure efficient and profitable parts and service.

Provide effective customer relation activities designed to enhance continuing services use by customers.

ESSENTIAL DUTIES:

I.

Site Administration 50% time activity


* Provides management for service and parts operations and manages general office business activities as needed.


* Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.


* Insures Service Manager and Parts Manager operations are efficient.


* Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while insuring necessary profitability.


* Monitors all company property to insure proper maintenance (i.e.

vehicles, building, tooling, etc.)


* Insures all required reports and operational bookkeeping is submitted in a timely manner.


* Insures cash sale collection procedures are followed.

II.

Business development and management activities 30 % time activity


* Provides managerial integration with the Operations Director and Product Support Manager to continuously improve operational sales and profits.


* Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to insure future profits and customer service.


* Develops and administers annual parts and service budgets and monitors expenditures to insure the most cost effective and efficient utilization of resources.

(associates, fiscal, and capitol)


* Conducts periodic customer site visits to promote industrial service and parts activities.


* Informs sales representative of new and used industrial engine sales.


* Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

III.

Group Leadership 20 % time activity


* Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:


* Recruiting/Hiring


* Coaching/Supporting


* Conducting Performance Reviews


* Training and Developing


* Counseling and Disciplining


* Dismissing

MINIMUM REQUIREMENTS:

Education:

High school graduate, prefer a technical/community college or four-year college graduate.

Work Experience:

High school graduate must have 2 years supervisor experience, with 4 years industrial service industry or similar product support/service experience; college graduate must have 2 years supervisory experience, preferably in a similar service industry.

Physical: Must be able to lift, bend, stoop, and drive routinely and regularly.

Other: Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

This job description is not intended to be al...