Director, Intelligent Automation

Description & Requirements

Maximus is currently seeking a Director, Intelligent Automation to lead and shape our Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) strategy.

As a part of the long-term vision, the Digital Solutions Organization team will play an integral role across both business functions and technology capabilities.

We are particularly interested in candidates with a consulting background, either from leading external firms or similar, or from internal consulting, transformation, or strategy teams within large enterprises, who have demonstrated experience in digital transformation or digital strategy.

The ideal candidate will have a proven track record in identifying process automation opportunities, building business cases, and guiding organizations through automation journeys.

It is essential that the candidate have experience in process assessment, opportunity prioritization, and value realization using automation technologies such as RPA, APA, IDP, and serverless automation.

You will collaborate with business and technology stakeholders to deliver automation solutions that drive measurable business value, providing strategic direction and championing the adoption of next-generation automation capabilities across the enterprise.

This role is based out of our Princeton, New Jersey, office location and is expected to be in the office 3 or more days a week to collaborate in-person with the team and other leaders.

Per contract requirements, this position requires United States Citizenship.

Essential Duties and Responsibilities:

- Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

- Responsible for leading engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes.

- Responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more field operations.

- Interact with internal stakeholders both within and outside of immediate team to achieve results and drive and execution vision and goals of the team.

- Interact with internal and external customers.

- Provide complex issues/risks identification and resolution.

- Responsible for professional development by providing coaching and identifying new opportunities for growth for direct reports.

- Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary actions.

- Develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget.

Job-Specific Essential Duties and Responsibilities:

- Develop, implement, and oversee a strategy for e...