Application Integration Support Manager

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Strategy & Corporate Development

Job Sub Function:
Business Innovation & Integration

Job Category:
Professional

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is seeking a seasoned Application Support Manager within the Transcend IM AMS team to lead support operations for critical supply chain ERP application integrations.

This role requires a strategic thinker with strong technical expertise in BTP IS, excellent leadership skills, and a focus on delivering exceptional support outcomes.

The ideal candidate will foster collaboration across teams, drive continuous improvement, and ensure seamless application performance.

Key Responsibilities:


* Oversee end-to-end application support activities for healthcare applications, ensuring high availability and performance.


* Lead and manage a team of support engineers, providing guidance, mentorship, and performance feedback.


* Utilize SAP BTP Integration Suite (BTP IS) to troubleshoot, diagnose, and resolve complex integration issues.


* Collaborate with cross-functional teams, including development, infrastructure, and business units, to address support tickets and improve system stability.


* Communicate effectively with stakeholders, providing timely updates and technical insights on support cases.


* Promote a bias for outcome by prioritizing critical issues and implementing proactive support strategies.


* Drive a culture of collaboration, knowledge sharing, and continuous improvement within the support team.

Qualifications

Education:


* A Bachelor’s degree is required preferably in Computer Science, Information Technology, or a related field.


* A Master’s degree is preferred.

Experience and Skills:

Required:


* 6 years of relevant technical experience is required.


* Extensive experience supporting enterprise applications, with a focus on SAP BTP IS.


* Proven team management and leadership skills, with experience leading support or operational teams.


* Strong problem-solving skills and a bias for delivering effective, timely solutions.


* Excellent collaboration and stakeholder management capabilities.


* Outstanding communication skills, capable of translating technical issues into understandable language for diverse audiences.


* Relevant certifications in SAP BTP or application support are advantageous.
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