Admissions Coordinator

Magnolia Post Acute Care

Come join our team and start making a difference!

Position: Admissions Coordinator
Starting Pay: $20-$25/hour or DOE
Schedule: Monday thru Friday 8:30am-5pm

What we're looking for:

As the Admissions Coordinator you will work in coordination with the Business Development function to attract suitable candidates for admission and integrate them seamlessly into the system.

You will establish and maintain a constant working relationship with all potential referral sources, conduct tours and pre-admission interviews with prospective resident/responsible party and explain all facility services.

Our Admissions Coordinator receives and reviews all inquiries regarding facility admissions via telephone, email, fax and in person.

Reviews admissions for suitability with Administrator, Director of Nursing and Business Office Manager, as appropriate, for admissions decision.

Primary Responsibilities Include:


* Coordinate the operation of pre-assessment, assessment, and subsequent admissions processes of all incoming clients/families.


* Field calls from various sources (e.g., Internet, direct referrals, etc.), converting callers to clients and then managing the intake and admission activities of the client.

Set the tone of respect, compassion, empathy, and a sense of urgency with potential clients and their families.


* Provide initial contact with referral sources and potential clients, coordinates the referral and pre-admission process, and maintains follow-up communication with referral sources, families, clients and clinical program staff.


* Responsible for educating clients and guarantors about payment options, clarifying the insurance process and possible coverage, and handling arrangements with incoming clients and guarantors for payment prior to or at admissions.


* Due to the nature of the business, this role will require 24/7 concierge type of service with accounts that may involve handling calls at night and on weekends when necessary.


* All other duties as assigned

Minimum Qualifications


* Bachelor's Degree in psychology, Social Work, or other Health Related Field.


* Admissions in Mental Health, Sales or marketing experience is preferred.


* Experience in healthcare setting, residential mental health or addictions arena is required.


* Minimum 1 year related experience in a skilled nursing facility environment.


* Understanding of healthcare reimbursement programs.


* Experience with crisis management and de-escalation techniques.


* Ability to work effectively with all levels of employees and management.


* Specific, required, current, and active licensure, registration, or certification must be maintained in good standing.


* Preferred candidates should have sound understanding of mental illness, co-occurring disorders, and milieu therapy.


* Proficient computer skills and ability use various software programs.


* Have a valid driver's licen...