Housing Manager

Housing Manager 

Working across Gateshead 

Permanent, full time (37.5 hpw)

Up to £32,000 per annum  [pro rata] (depending on experience, skills and qualifications)

We can’t offer CoS for this role

Home, a place where you belong 

Join us as a Housing Manager at Home Group, in our awesome housing team in Gateshead.

You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.  You’ll provide first class customer service, delivering our customer promise every day!

What’s in it for you? 


* 34 days leave, rising to 39 (this includes bank holidays and a “me day”).



* Matching pension contribution (up to 7% and life insurance of 3x basic salary) 



* Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support 



* Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 


*  Work your way with flexibility to balance life and work  

What you’ll do


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). 



* Engage with customers and proactivity on our estates, you’ll really get to get to know our communities.



* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. 



* Managing our voids process including liaising with local authorities. 



* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.   

 

Why choose us?

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work!  

You have


* Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!   


* Have, or are willing to work towards Chartered Institute of Housing Level 3



* Passionate about delivering excellent customer service and have a genuine desire to help your customers.  



* This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.  



* Confident working with external partners and stakeholders such as local authorities, MP’s etc  
 

The practical bits


* This is a hybrid role and in an average week, you’ll spend a couple of days working from our community patches



* Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 2 days in the office and the rest working from home catching up on admin.  



* We mainly work Monday to Friday and work occasi...