Internal Strategy & Process Engineering - Process Improvement Associate II

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of our transformation.

The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution.

We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence.

Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement.

By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and empowering excellence are at the heart of everything we do.

As a Process Improvement Associate II at JPMorgan Chase, you will be at the forefront of our business transformation journey, playing a crucial role in reshaping organizational strategy and operating models.

You will leverage your expertise in business and digital transformation, robotic process automation (RPA), and artificial intelligence tools to promote innovative solutions that redefine our operations.

Collaborating with senior leaders, you will map, simplify, and document processes, to reduce manual touchpoints and enhance operational efficiency.

Your work will be pivotal in transforming our business, requiring initiative and judgment to resolve short-term challenges and propose strategic improvements.

You will analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals.

Your ability to innovate, adapt to change, and manage tasks effectively will be essential in promoting service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence.

Job responsibilities



* Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.


* Lead one or more work streams while demonstrating leadership through influence and enhancing team / organization culture.


* Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.


* Develop team members by serving as a mentor and inspiring a culture of continuous learning.


* Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.


* Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the applicati...