Sr. Manager - Salesforce

Description & Requirements

We are seeking a manager level - Salesforce engineer / consultant to support the Salesforce Practice Lead in delivering high-impact solutions across multiple client engagements.

This role will focus on project support, solution estimation, and coordination, with a billable utilization target of 60-70%.

The ideal candidate will have deep Salesforce expertise, strong consulting skills, and the ability to work across multiple workstreams in a fast-paced environment.

Essential Duties and Responsibilities:

- Provide strategic direction and guidance to the software engineers within the IT Applications Development team in support of application design, software development, and software integration.

- Define the key priorities in pursuit of the vision and goals associated with the Software Engineering practice.

- Ensure Software Engineering staff are following best practices around application design, software development, and software integration throughout the system development lifecycle.

- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.

- Provide leadership and direction to staff for completeness of application design, software engineering, and software integration.

- Work toward the improvement of the software life cycle time by increasing the quality of requirements and reducing the amount of time spent in the application design, development, and integration phases.

- Manage the Software Engineering staff as a shared service to support multiple projects.

- Ensure that the Software Engineers have the appropriate tools, skills, and training to support the project needs.

- Manage geographically distributed staff to maximize staff utilization.

- Work closely with delivery managers and product managers to support product delivery and enhancements.

- Drive all aspects of engineering recruiting including but not limited to; attracting great talent and retaining a highly skilled, proficient engineering team.

Project Support & Delivery (60-70%)

• Serve as a senior contributor on Salesforce implementation projects, including Service Cloud, Health Cloud, Scheduler and Experience Cloud.

• Lead solution design sessions and contribute to technical architecture and configuration.

• Collaborate with delivery leads and assigned resources to ensure successful execution of demos, MVPs, and full-scale implementations.

• Provide hands-on support for configuration, data migration, and integration tasks.

Estimation & Advisory

• Partner with the Salesforce Practice Lead to develop accurate level-of-effort (LOE) estimates for client proposals.

• Review RFPs and solution briefs to identify scope, risks, and resource needs.

• Contribute to solutioning workshops and pre-sales activities.

Coordination & Enablement

• Support the Salesforce Enablement Office by maintaining reusable assets, templates, and est...